Technical Support

Cleartext Sales and Technical support procedures for the following common requests.

• New orders or change requests
  

     Please use our web forms here

• Non urgent support
  

     We have a 72 hour response service level. Please email support

• Urgent issues, that is an outage during a clients working hours

Please note that IF there is an outage we are probably working to resolve it already.

1. First line support
   

       This is managed by your IT Services provider, please contact them first

2. Cleartext direct clients or where you can't contact your IT company
   

       Please email Cleartext support

3. If you don't get a prompt response from your IT company or us

       Please call our main line ask to get a call back.

Support Tips

Here are the most common things that can cause outages;

• Your internet connection is down - Contact your IT person or ISP
• There is a problem with your network - Contact your IT person
• Your email server is down - Contact your IT person (restart the server)
• You have been blacklisted and email is not going out - Contact your IT person
• Your IT systems are OK - Contact our accounts department if you are behind with payments

As you can see most issues with services we provide are outside of our control, please ensure you have checked all non Cleartext systems prior to contacting us.