Self Service Account Management
Cleartext's three business drivers are Service, Standards and Security. In keeping with the first we realise that customers often like to have direct access to systems configuration information even if they are outsourcing to a SaaS provider.
This is why a large part of Cleartext ESM is our web portal, it's enabled for our own, our channel partners and customers use and is designed to be easy to navigate and use.
Cleartext ESM Portal
Our portal enables you to provision and manage services 24x7 without needing to contact Cleartext. However we are notified of changes and will contact you if they need reviewing.
Once your account is activated the portal allows you to;
- Add and edit customer records
- Provision new domains for these customers
- Add, edit and delete end user accounts
- eDiscovery on company wide archives
- Reporting on storage and bandwidth use
- Configuration of content filters.
In addition ESM also provides end user service features such as;
- Password management
- Offline message retrieval
- End user archive search
- Protocol gateway setup